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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened and unused items in original packaging within 30 days of delivery for in store credit or exchange of item(s). We will not credit the cost of shipping unless the part(s) returned was a result of our failure to provide the correct part. Also, we ask that you call (402) 341-1414 so we can assist you in your return and to issue you an RGA number.

If your order requires special shipping instructions, we must be notified during order. Additional fees may be required.

Cooler and fountain parts can be returned following the above step. Parts should not of been installed or used as this takes away from the newness of the product. 

Complete water coolers must be unused and unistalled. These items must be trucked in and returned due to the cooling system these items retain. If you wish to return item, cooler must be shipped back to us at customer's expense in original resaleable packaging. Special orders will require a 25% restocking fee.

Mechanical Shaft Seals can be returned in the 30 day time period and must be unused and unistalled and item(s) can't have any marks on the surfaces. these items will be checked before credit is issued.

You should expect to receive your in store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We will make your return as smooth as possible. Thats a guarantee!!

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

If you wish to use your UPS account number, call 402-341-1414.

Water cooler & fountain parts are 8.50$ to ship domestically regardless of quantity. In stock items usually ship within 24 hours. If the item needed is a special order please allow 1-3 weeks for item to ship. If order needs to be Next Day or Second Day Aired please call (402) 341-1414. Heavy items over 10lbs need to be quoted we use USPS to ship these and all other parts orders.

Complete coolers and fountains are a flat rate of 50.00$ to ship domestically. As these ship from the factory please allow 1-3 weeks for delivery.

Mechanical Shaft Seal orders ship for 8.50$ domestically. If you have any questions or need an item shipped outside the US please call (402) 341-1414.

Out of the Country We have a 75$ minimum order for orders out of the country. Shipping prices will be calculated accordingly. Please call our office to set up shipment. 

Sales Tax

Sales tax will only apply to orders in shipped in Nebraska (7%).

Payments

We accept Visa, Mastercard, Discover, American Express and Paypal. If you are a regular customer or you have a customer account you can fax orders to (402) 345-3100

 

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AE Supply (Anderson Electric), Pumps Service & Repair, Omaha, NE

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